Effective communication skills are critical to building good relationships and increasing productivity and the effectiveness of the people with whom we associate. Basically, leaders know how to communicate, and they communicate in many ways. In the words of Oliver Sacks, “We speak not only to tell other people what we think, but to tell ourselves what we think. Speech is a part of thought.”
Barbara Fredrickson has shown the benefit of positive emotions for wellbeing. Conversations provide great opportunities to increase positive emotions.