Design Thinking In Fintech
Fintech is one of the industries that has the potential to be a leader in forging the path to success in the post-pandemic era, as it had already embraced digitization and virtualization at a higher degree than other industries. Certainly, there are numerous hurdles to overcome and pitfalls to avoid, however with a state of the art strategic plan and a design thinking approach it would be possible. Certainly, design thinking is only one option in the portfolio available to business leaders. However. due to the emphasis on user experience and outcomes defined by stakeholders, its ability to empower diverse teams within a complex fintech ecosystem and a process that encompasses an ongoing innovative loop it is this author’s opinion that design thinking should be considered as a methodology of choice during this crisis and beyond.